Returns & Exchanges

The Central Park Conservancy Shop is committed to your satisfaction; if you are not completely happy with your purchase, you may return or exchange items within 30 days of receipt. All proceeds from your purchase directly support the maintenance and restoration of Central Park's 843 acres.

1

Initiate Your Return

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Label and Ship

Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned merchandise, a refund will be issued to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing